Welcome to the ToolBox, Training Tools for Direct Support Professionals and their supervisors

Tools . . .for supervisors, to create humane workplaces.

People are our most important and expensive resource. Select them as you would a fine diamond: for brilliance, strength, clarity and investment. Then treat them regularly with the finest, most gentle polish you can find, so they will shine. Linda LaPointe

A Testimonal about The New Supervisor...

"I want to thank you for your wonderful book, "The New Supervisor: Strategies for Supporting and Managing Frontline Staff".  I am a nurse certified in gerontology and I am committed to educating LTC staff.  I have always preached exactly what you wrote!! I often teach supervisors and administrators and believe that it is
at their level that change must begin if we are to be truly successful
managers.  It was wonderful to see it set down in such a clear concise
manner!
Thank you for your efforts.  The only way we will ever achieve a higher
level of care for our elderly is if we follow your guidelines.  I plan to
evangelize your material!

Best wishes            Christine A. Stacy, BS, RN, C"
 

                              


     "...good for your heart and your head."  Ann M., student   

Reduce managerial stress, increase worker loyalty immediately.

Frontline supervisors are the key to direct staff stability! 

Since most workers quit a job because of their bosses, it may be possible that good bosses can become the reason staff stay. 

"I think Linda LaPointe has identified the most critical components of supervision . . . Her approach could turn things around for a facility or agency struggling with retention, productivity or morale.

With the current labor crisis, we cannot afford to lose good staff because of poor supervision. I would recommend it as training for first-time managers as well as those who have been in the trenches for many years." –Mary Mercer, North Dakota CPD

Used by:

-Corporate professional development programs

-University Programs as a required text

-Any manager who wants to increase retention

-Supervisors in disability & healthcare services

Order yours from Hartman Publishers  1-800-999-9534 or Hartmanonline.com  $18.00

Have Linda LaPointe as a speaker at your next conference or retreat, email for more info: info@thetoolbox.org      

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"I'm going to use the book like a bible." Richard McGregor

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THE NEW SUPERVISOR  has "A-HA's" on every page.  Here are a few:

  • 112 specific actions that will immediately change your workplace.  Page 55
  • The major reason why staff leave at such a high rate and how to avoid it.  Page 19
  • Identify the power and the codes of subcultures. Learn the antidotes to counteract these. Page 35
  • What self-management is and why it’s important to retention.  Page 16
  • Determine how much self management there is in your organization.  Page 7
  • How to use ‘bad attitudes’  to improve your workplace.  Page 46
  • Balance the demands of being both a manager and a technician.  Page 137
  • How your intuition can help you on the job.  Page 140
  • The cause of more problems in an organization than any other factor & how to avoid it. Page 127
  • What motivates people to do what they do.  Page 78
  • How to communicate your point clearly, succinctly, with no possibility of misinterpretation.  Page 130
  • The seven back to basic beliefs that can immediately strengthen and unify the workplace.  Page 54
  • The right way to praise people.  Page 70
  • The 3 things, and only 3 things, supervisors should spend their time on.
  • How to clarify, soften or firm the boundaries of one’s job so as to increase people’s ability to perform at optimum and decrease errors. Page 110
  • The three roles of a thought-full coach.  Page 82
  • The power of beliefs and why it’s so important to know and be able to articulate them. Page 43
  • How to support care-full staff.  Page 87
  • How to invite mind-full and power-full staff. Page 101
  • How to encourage success-full staff. Page 115           
  • It’s all in the ABC’s!  1-800-999-9534

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"I loved it. Please send me 40  more, one for each of my nurse managers." Administrator, Good Samaritan Homes _________________

TOP 3 REASONS FRONTLINE SUPERVISORS LEAVE TOP 3 REASONS DIRECT STAFF LEAVE
AT THE RATE OF 27 + % AT THE RATE OF 45- 140%
  1. Their boss        1. Their boss
  2. Stress, overwhelmed and burnout        2. Not recognized or appreciated
  3. Unmanageable workload        3. No say in work or decisions

Develop self-managed staff and become the employer of choice

by using Linda's ABCs:

 Act, Believe, Coach 

112 specific Actions + 7 back to basic Beliefs (7B2B2) + the 3 pillars of Coaching. 

Read excerpts of the book at FreeTools page

and check out THE NEW SUPERVISOR WORKBOOK

The Problem: 

  • 1/2 of direct staff are making plans to leave their organization
  • 2/3 of staff don’t trust their bosses
  • 1/3 of workers feel intimidation, fear and harassment on the job
  • 2/3 of frontline supervisors have received no training for their job
  • 49-143% turnover in human services is common
  • One fully trained frontline staffer costs at least $1800.00 to replace
  • Employees quit because of their boss

The Solution:

Read this book and learn:

  • to develop self-managed, care-full, mind-full & success-full staff
  • to recruit, develop and retain direct support staff
  • to lead, support & motivate each worker so that joy, trust and pride returns to the workplace
  • to enjoy calm, productive workdays
  • to tap into your own spirit and the spirit of other workers
  • to love your ‘people-work’ again
  • to act upon the basic beliefs that you, as a  human service worker already possess
  • how one person can make an even bigger difference than you thought
  • to remember why you came to these human services, your ‘heart's-work’, in the first place

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I was impressed with the insight expressed....  In fact I'm on-line today to order our first set...  Thanks for the wisdom.  David Chrisco, Training Coordinator of OGC, TN

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Read excerpts of the book at FreeTools page

And check out the A B C  COACHING CARDS

 Order from   Hartman Publishers  1-800-999-9534   or   Hartmanonline.com

"Middle management can be hazardous to your health."

Linda LaPointe

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Internationally recognized!  "I have just received my copy of your book and had a 'quick' read through.
 It is absolutely excellent!   Over 25+ years in Human Services I have formulated many ideas about how things could work better and have incorporated them into my practice.  Your book has very thoroughly brought them, and others, together into a cohesive whole. This material will give me some backing and confidence to be a little more assertive.  Isn't it sad that Human Services seem to have such difficulty in recognizing the value of the frontline workers......Thank you for this great book! Congratulations once again on a significant and accessible resource. --Cheers,"   Gerard Manley, New Zealand

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Read excerpts of the book at FreeTools page

AVAILABLE  from Hartmanonline.com 1-800-999-9534

"The greatest stress reliever for managers is to develop, support and retain self-managed staff."  Linda LaPointe

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"I ABSOLUTELY LOVED YOUR BOOK!!! I received it in the mail yesterday afternoon, and thought I would get started on it before bed; well, I COULDN'T PUT IT DOWN AND READ IT IN ONE SITTING. You can bet that I will be recommending your book to everyone I know in leadership positions!!! The concepts can be generalized to all fields. Thank you.... Cynthia Powell, manager in disability services  

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Read excerpts of the book at FreeTools page

Pre-register for Teleclasses by the author, to assist you implement the ABC's,  Click here  

 

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"I ordered 50 copies of your book for my class (Methods in Human Services). You did a nice job. Direct, user friendly, relevant." --  Lois Rood, Sociology & Philosophy Dept.   TN Technological Univ
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THE NEW SUPERVISOR WORKBOOK

to accompany The New Supervisor: Strategies for Supporting and Managing Frontline Staff    by Linda LaPointe, MRA  

  Now available!         Full of exercises, case studies and samples offering opportunities to practice the A B C's of being a 'new supervisor': one with clarity, caring and competence;  a supervisor who can groom self-managed staff.

After all, nurses do a lot of practice before they give a person a shot, because they don't want to hurt anyone.

Only available on CD   $20.00, US Funds Only.  ORDER NOW!


COACHING CARDS

Read daily cards for a month to guide & remind you of the strategies to support self-managed staff.            $9.00  Order Here


Teleclasses   Educational Tools  The New Supervisor    Calendar   

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web:  www.thetoolbox.org  e-mail:  Linda@thetoolbox.org  voice: 719.248.8554    fax 305.768.8239

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In My Shoes series of staff training games, the ToolBox website and The New Supervisor, © Linda LaPointe 2003- 2006

the ToolBox, Training tools for direct support professionals and their supervisors