Linda LaPointe voice: 719.248.8554 fax 305.768.8239
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Quotes Press Releases Clients Radio Interview
(feel free to quote her, but please give her credit!)
Middle management can be hazardous to your health.
The greatest stress reliever for middle managers is to develop, support and retain self-managed staff.
If you are fried, get ready to be fired.
Middle management is human services, no matter what business you think you’re in.
People want praise over a raise.
There's room in the universe for everyone to shine and sparkle.
Front line staff tell me that they feel like consumable commodities even while they are being told that they are the company's most valuable asset.
If you feel it, you'll remember it.
People want to be loyal to a person not a corporation. A corporation has no face or flesh. Be the person they want to be loyal to.
The easier one makes their job look, the more highly skilled one is at it.
Technology, manufacturing, stocks or human services: they're all about people.
I used to think that staff's needs interfered with me getting my work done, until I realized those people's needs was my work.
Human services is almost as much a calling as a career.
Human services has it's own distinct complexities in being the only industry where humans are the raw material, the producer and the product.
People are our most important and expensive resource. Select them as you would a fine diamond: for brilliance, strength, clarity and investment. Then treat them regularly with the finest, most gentle polish you can find, so they will shine.
Press Release About The New Supervisor: Strategies for Supporting and Managing Frontline Staff
FOR IMMEDIATE RELEASE
CONTACT:
Yvonne Gillam Hartman Publishing, Inc.8529-A Indian School NE Albuquerque, NM 87112
Phone: 800-999-9534 Fax: 800-474-6106 E-mail: yvonne@hartmanonline.com Web site: www.hartmanonline.com
Hartman Publishing releases its newest book for managers of direct services.
Albuquerque, NM August 22, 2002 — Hartman Publishing just published the latest book in a successful series for middle managers — The New Supervisor: Strategies for Supporting and Managing Frontline Staff by Linda LaPointe.
Publisher Mark Hartman explains, “Managers of frontline staff struggle with challenges every day. Challenges include high staff turnover, noncompliance with federal and state regulations, and inefficient client care. Overcoming these recurring problems require a new approach. This book is the answer to these problems.”
This book marks the second carefully crafted book aimed at assisting managers in healtrhcare. The first, From Nurse to Educator, has enjoyed a tremendous response.
The New Supervisor offers strategies, ideas, and tools to solve the problems that lead to client and staff dissatisfaction. It introduces the following tools:
· Recognizing values and beliefs related to frontline staff
· Separating and refining the roles of manager, supervisor and leader
· Reinforcing strengths of staff
· Resolving to keep staff who make a difference in clients’ lives
· Increasing the capacity to serve
Unlike other books, The New Supervisor provides simple step-by-step instructions for changing the way that management operates. Supervisors will easily learn to successfully lead and support each worker to achieve his or her personal level of self-management.
Author Linda LaPointe is no newcomer to this field. She has been working in long-term care as an administrator for many years. Hartman Publishing found Ms. LaPointe through some educational games she created to teach staff about aging.
Mark Hartman adds, “Linda LaPointe is a very creative and committed educator-manager. She has created a wonderfully applicable and readable book.”
Like all of Hartman Publishing’s titles, The New Supervisor offers concrete suggestions for changing long-term care. Their books focus on the application of current theory.
For additional information or to request a preview copy, contact Hartman Publishing.
Phone: 800-999-9534
Fax: 800-474-6106
E-mail: orders@hartmanonline.com
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Press Release About the Newest Game,
In My Shoes: Growing Old
The 60ish man looked to be assisting his father from the passenger side of the car, when he suddenly and shockingly, in one swift movement, slammed the car door, leapt to the sidewalk and yelled, “You old f------ son of a b------!”, leaving the older man in the car. Watching this from the next car, it was the final straw for one human service worker. She was determined to develop a simulation so that adult children of aging parents could get some idea what it must be like to grow old.
As a long term care administrator with many years of experience working with vulnerable people, she had seen many disjointed families trying to cope with an aging loved one. The hurt, the fear, the anger, the defeat, the exhaustion; she’d seen it all, over and over again. She could not remember how many times she had told caregivers, “S/he isn’t doing that on purpose just to upset you.” Some, relieved, believed her. Others, resentful, would never believe her.
An outgrowth of her many years of experience and her training in education, came In My Shoes: Growing Old, a ‘game’. “People can attend days of lecture and seminars and not be as affected as when they spend one hour moving around the gameboard, living ‘in my shoes’, as one who is aging.” declares Linda LaPointe, author of the simulation. She has watched players “come away with more understanding, patience and empathy after they have ‘experienced’ being an elder facing the many challenges, joys and losses. Some say they now know what to expect!”
LaPointe explains that we learn more when our emotions are called upon. We are engaged and energized by our feelings, not by facts. Emotions impress or imprint upon our memories. “When we can really ‘feel your pain’ we don’t forget it as fast as when you explain your pain.”
“One woman thanked me for a ‘beautiful piece of work’. I’m glad that so many have been positively impacted by it. I did it with great respect and compassion, yet kept the humor and a lighthearted, upbeat optimism.” LaPointe is gratified when people are heard to say, “Now I really get it….in my gut.”
Years in the making, this new and innovative learning tool, In My Shoes: Growing Old is now available to the general public and long term care communities for training staff. Players will experience:
It can be used over and over, and has an accompanying manual packed with instructions, information, resources and exercises. The materials can be used to create a 1 hour to an 8 hour educational session. Learn more, see the game or order from http://www.thetoolbox.org or call: 719.248.8554. $89.00 plus shipping.
Step up to the challenge with In My Shoes: Growing Old.
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Some who have benefited from Linda's talents.
Linda LaPointe, was interviewed on KYCY 1550 AM, San Francisco. The radio show is called "It's Your Money", moderated by Bill Grudy about her book, The New Supervisor. The show is syndicated and was be heard in about 15 other markets in the US and Canada.
Having been interviewed a number of times recently, Ms. LaPointe is especially interested in and will discuss the role of women in management. "Women, as far as we have come, still have a long way to go, as we are not well respected or admired as managers. " She claims that stereotypical generalizations continue to be reality for many people: women are better at the 'soft' skills than men, but workers expect more 'hard' skills in the workplace.
In her book she describes how to adopt and use both soft and hard skills in the role of coach to others. By doing so, men and women can become better managers. "The answer to being a good supervisor is to become good at both skills so you can enjoy loyal, trustworthy, self-managed staff." says LaPointe.
Linda LaPointe can be contacted at 719.248.8554. The book can be acquired thru the publisher: www.Hartmanonline.com or at 1-800-999-9534 or at Amazon
FOR A COPY OF THE INTERVIEW, EMAIL A REQUEST TO THE TOOLBOX